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Frequently Asked Questions (Art + Shop)

1. Where does my money go?
Funds generated from the sale of all products on this website go directly to the works of the Sisters of Saint Joseph of the Sacred Heart.
SOSJ charitable works include projects in Australia, Aotearoa New Zealand, Peru, Papua New Guinea and East Timor.
Payment is made to the Trustees of the Sisters of Saint Joseph of the Sacred Heart. You will receive an invoice with GST and ABN # after you complete your purchase via credit ca
rd on this website or you will be invoiced separately for large prayer card orders.

2. Can I use this artwork for my school or parish or self?
All artwork is copyrighted. Please contact me (Jane) for more information and to have a yarn about how you might like to use the artwork. Please do not reproduce for sale in any way without permission.

​3. Are you available to hire as an artist?
I am currently studying full-time (Feb - early Nov). Therefore my time is limited. However, I am available part-time (depending on the project). Contact me (Jane) for more information. 

4. Is my transaction secure?
For orders through designjane.com payment will be through Stripe via credit card. Your purchase is completely secure. Your information will not be shared with anyone. Orders of large prayer card orders, you will be invoiced and payment will be made to the Sisters of Saint Joseph of the Sacred Heart. Just send me (Jane)  an email with any questions.

5. How much do large orders for prayer cards cost?
Card cost is worked out on the basis of how many you order. The more you order, the cheaper per card. 
Please see all available designs for Prayer Cards under SHOP > Prayer Cards   +   Saint Cards - All designs   +   Legend Cards - All designs

6. How much is shipping?
For orders made through this website's Shop, the shipping cost is free within Aotearoa New Zealand, Australia, USA and Canada. 

>> You can also view the Shipping and Returns page for more information. 

7. How long does it take for my order to ship?
- Most items will ship within about a 1-7 days. But please see the information shown on each item page, as some speciality items take longer.  

- For larger prayer card orders (250+), the lead time is approximately 10 - 21 days.

- New designs: For new illustrations / new prayer card designs, the lead time is about 3-8 weeks (including design, production and shipping).

8. Do you accept international orders?
Yes, we do. All Shop items (except for custom Saint Card orders) ship to Australia, Aotearoa New Zealand, the USA, Canada and the UK. If there is an item you would like sent to another country, just send me (Jane) a message with what you would like to order, and I'll will work out a cost & put it on the site.

9. What is your return, refund & privacy policy?
We do accept returns within 30 days for all purchases other than clearance Stock. Just send me (Jane) a message with any questions. 
>> View the Shipping and Returns page for more information. 

>> View the Privacy Policy for more information.


10. Can I find your products in stores?
We're slowly making our way into stores and organisations. Such as the cafe at Mary MacKillop Place. If you are interested in having our products in your store or organisation, then please contact me (Jane).


11. Colour information?
Actual colours may differ slightly from displayed images (based on monitor colour calibration). 

12. Do you sell out?
Yes, we do. Some items will sell out. But for printing on-demand orders (such as mugs), they are printed just for you. Feel free to get in touch with any questions...

Thank you very much for your support.
~ Jane

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